When you are looking for training jobs in quality assurance you need to have the ability to train people. In this job you will need to conduct all new employee training and education programs to ensure a continuous growth of knowledge. New product launches will require training along with program enhancement and new procedures as well. You will be required to have skills in analyzing assessment data and have the ability to measure the effectiveness of the training you are providing. You will need to be able to make recommendations to senior management in various departments on areas that can use additional training and areas that need to be strengthened. Your recommendations may include assessing the results of your training through feedback you receive from the participants. Feedback may help you design and develop additional training methods and techniques. Your training techniques will also require you to work with experts on the training's subject matter to obtain the most recent updates on training materials and tools. It will be very important in QAQC training to design the training, administer the sessions, and report all of your learning assessments.
There are many quality assurance skills you will need to posses when you hold training jobs in this field. These include managing business formations according to quality assurance. You will need to update materials according to industry best practices. You must have the ability to prepare and analyze specific reports regarding quality assurance. You will need to be able to prepare these reports for management to review and track your job performance as well.
There are certain basic qualifications for working training jobs in quality assurance. You should have a minimum of a bachelor's degree. Some companies may allow for equivalent job experience to substitute for the degree. You should have a minimum of three years experience designing and delivering a training program to a high-volume environment for various industries. Your experience should demonstrate your ability to effectively facilitate groups in a contact center environment. You should have a proven ability and achievements related to maintaining quality assurance standards. It is also important to be proficient with quality assurance applications on a computer system. These systems include bug tracking tools, requirement writing, navigation, and more. You may even need to have the ability to test on many different platforms and know how to perform the requirements for a quality assurance tester job.
There are many computer technologies you will need to understand in a QAQC training position, and you will need to teach other employees. Your proficiency should extend beyond Microsoft to Linux and Unix platforms, browsers like Mozilla, and other applications the systems may need to test. You will need to write reports and do presentations for staff members using PowerPoint also. If you are working training jobs in a call center environment, this may include even more software related to telecommunications.
When you work in QAQC training it is common to have to work late hours to meet deadlines and you will be required to be flexible. You will need to have interpersonal skills that reach beyond communicating through email. You will be interacting with people on a daily basis and you need to get along with everyone. You should be available for overtime, evenings, weekends, and maybe even holidays. Your organizational skills should be exceptional, along with your written communication skills.
There are many preferred skills that most employers are going to want if they are considering you for their training jobs. When you hold a job like this you should have previous experience in training, or at least have taken plenty of courses regarding the materials you will be teaching. Your knowledge of the product should be at an expert level and you should be able to provide personal training and group training. Your experience should extend beyond training to developing e-books and various other types of learning materials related to QAQC training.
As a trainer in any position it is important to be good at what you do. You should not have a problem with talking to a large crowd of people or making speeches. You should be proficient at designing presentations and writing speeches. You should be able to work with staff members and show them how to take a set of requirements and work through each of them to ensure the product meets all of the specifications.
When you work in a QAQC training job you will be required to have many skills, experience as a trainer, and knowledge of quality assurance. You need to be able to work well with people and be very personable. You should have knowledge of the content of the materials you are training the staff on, too.
