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Job Details

Quality Assurance Specialist - Ohana Military Communities - Navy Honolulu HI

Company name
Hunt Companies

Honolulu, HI, United States

Employment Type

Quality, Customer Service

Posted on
Sep 11, 2021

Valid Through
Dec 25, 2021

Apply for this job


\u003cp\u003eWe understand the important role company culture plays in employee longevity. We are committed to offering competitive salaries and a comprehensive benefits package. Some of the benefits the company offers includes paid time off, medical, dental, HAS/FSA accounts, life and disability insurance, retirement, rewards program, and so much more!\u003c/p\u003e
\u003cp\u003eYou must be able to pass a drug, background screen and physical abilities test/motor vehicle record check (if one is required per the position).\u003c/p\u003e
\u003cp\u003e\u003cem\u003e\u003cstrong\u003ePosition Summary\u003c/strong\u003e\u003c/em\u003e\u003c/p\u003e
\u003cp\u003eAssists the Resident Services Office with the coordination of all Quality Inspection activity. These activities would include turns inspections, pre-inspections, move-in and move-out inspections of residential units and surrounding common areas in the Military community. Monitors all operational procedures ensuring quality services provided to the residents as well as established work standards meet applicable contractual, State, Federal, Military Housing Project and Company standards.\u003c/p\u003e
\u003cp\u003e\u003cem\u003e\u003cstrong\u003eEssential Job Functions\u003c/strong\u003e\u003c/em\u003e\u003c/p\u003e
\u003cli\u003eConducts turns and move-in inspections to determine market readiness of vacant homes and in coordination with the Maintenance Department implements high quality standards of product readiness.\u003c/li\u003e
\u003cli\u003eConducts pre-move-out inspections of homes and recommends charges for applicable damages. Makes efforts to ensure charges are collected from the resident prior to final move out. May perform interim unit inspections as required.\u003c/li\u003e
\u003cli\u003eAssists the environmental and safety department when required.\u003c/li\u003e
\u003cli\u003ePerforms daily interior and exterior community self-inspections, completes monthly reports of inspection results and reports to the QA Manager on appropriate recommendations.\u003c/li\u003e
\u003cli\u003eMaintains current knowledge of and ensures compliance with all applicable state and local laws, particularly regarding resident-landlord relations, all applicable OSHA regulations, and Fair Housing laws.\u003c/li\u003e
\u003cli\u003eMaintains current knowledge of building(s) fire and emergency systems and location of shut off procedures for gas, electric, and water.\u003c/li\u003e
\u003cli\u003eMakes accurate and consistent charges to residents in accordance with established charge sheets and ensures that charges are collected from the resident prior to final move out.\u003c/li\u003e
\u003cli\u003ePerforms all functions to ensure the preservation of the community and its value.\u003c/li\u003e
\u003cli\u003eCommunicates with residents regarding questions, concerns, service requests, and recertification inspections and takes steps to resolve issues or refer them to appropriate associates. Responds to all residents in a courteous and prompt manner, prepares correspondence to residents and maintains accurate conversation records.\u003c/li\u003e
\u003cli\u003eAssists with maintenance of the community vehicles to ensure continued proper maintenance and ensure continual safety. Ensures the safekeeping of vehicle(s) and coordinates timely registration with Corporate Fleet Administrator. Maintains good operating condition of all maintenance equipment.\u003c/li\u003e
\u003cli\u003eProvides back-up support to the Resident Services/Community teams as necessary to perform appropriate relocation services, administration support and pre-move-out processing.\u003c/li\u003e
\u003cli\u003eUphold all company policies, goals, and values. Represent the community in a professional manner at all times-on and off the property.\u003c/li\u003e
\u003cli\u003eEscalate property issues or any crises to appropriate parties.\u003c/li\u003e
\u003cli\u003eUphold all company policies, goals, and values.\u003c/li\u003e
\u003cli\u003ePerform other duties and projects as assigned.\u003c/li\u003e
\u003cp\u003eHigh School Diploma or GED required and Associate Degree from an accredited college or university preferred.\u003c/p\u003e
\u003cp\u003e\u003cem\u003e\u003cstrong\u003eExperience and Qualifications\u003c/strong\u003e\u003c/em\u003e\u003c/p\u003e
\u003cli\u003eOne to two years\u0026rsquo; property management experience preferred.\u003c/li\u003e
\u003cli\u003eMust be detail oriented and able to work within specified deadlines.\u003c/li\u003e
\u003cli\u003eAbility to prioritize, multi-task and meet deadlines.\u003c/li\u003e
\u003cli\u003eStrong computer skills including, proficient in use of Excel and MS Office.\u003c/li\u003e
\u003cli\u003eStrong customer service skills.\u003c/li\u003e
\u003cli\u003ePrevious experience in customer service or customer relations role highly desirable\u003c/li\u003e
\u003cli\u003eProficient in standard office software to include MS Word, MS Excel, Email software and internet browsers.\u003c/li\u003e
\u003cli\u003eAbility to maintain confidentiality.\u003c/li\u003e
\u003cli\u003eExperience in Yardi a plus.\u003c/li\u003e
\u003cp\u003e\u003cstrong\u003e\u003cem\u003eOther Skills\u003c/em\u003e\u003c/strong\u003e\u003c/p\u003e
\u003cp\u003eRequires a detail oriented, independent thinker who can be a part of a team and demonstrates strong attention to detail, and knowledge of property management procedures. Strong and professional verbal and written communication skills and the ability to demonstrates discretion and maintain a professional attitude and appearance. Reliable and dependable attendance and punctuality are essential for this position.\u003c/p\u003e
\u003cp\u003eHunt provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.\u003c/p\u003e
\u003cp\u003e\u0026nbsp;\u003c/p\u003e,EqualOpportunityEmployerDescription:null,PayTransparencyPolicyStatement:null,MatchScore:1.0,HasApplied:false,ApplicationJobBoardName:null,ApplicationJobBoardId:null,DateApplied:null,Salaried:false,CompensationAmount:null,PublishingStatus:1,Links:[],BehaviorCriteria:[{BehaviorId:d9d88014-4ff9-2160-f5c4-7aedbcca09ef,BehaviorName:Team Player,BehaviorDescription:Works well as a member of a group,Required:true,IsArchived:false},{BehaviorId:3aa3c76c-eac8-b153-b482-518d59058414,BehaviorName:Loyal,BehaviorDescription:Shows firm and constant support to a cause,Required:false,IsArchived:false},{BehaviorId:7c00d94f-5600-a7ba-897d-5231889f394a,BehaviorName:Functional Expert,BehaviorDescription:Considered a thought leader on a subject,Required:true,IsArchived:false},{BehaviorId:2548e24e-a423-2c21-cd11-3b69ade0f692,BehaviorName:Detail Oriented,BehaviorDescription:Capable of carrying out a given task with all details necessary to get the task done well,Required:true,IsArchived:false},{BehaviorId:7e5027f8-8b42-a173-418d-9f470779741b,BehaviorName:Dedicated,BehaviorDescription:Devoted to a task or purpose with loyalty or integrity,Required:true,IsArchived:false}],MotivationCriteria:[{MotivationId:d6c9314c-1c8f-0237-9a0e-0db4c41d8892,MotivationName:Work-Life Balance,MotivationDescription:Inspired to perform well by having ample time to pursue work and interests outside of work,Required:true,IsArchived:false},{MotivationId:2e161473-738e-ca19-579e-c2510efaf2a6,MotivationName:Self-Starter,MotivationDescription:Inspired to perform without outside help,Required:false,IsArchived:false},{MotivationId:dde99f2d-10e8-bc2c-0ca8-3655e6c2706f,MotivationName:Growth Opportunities,MotivationDescription:Inspired to perform well by the chance to take on more responsibility,Required:true,IsArchived:false},{MotivationId:6b28c77c-e625-5acb-b69c-644f89a3e79a,MotivationName:Goal Completion,MotivationDescription:Inspired to perform well by the completion of tasks,Required:true,IsArchived:false},{MotivationId:2fb77d59-9c12-6db0-0d5d-94875f51aefe,MotivationName:Ability to Make an Impact,MotivationDescription:Inspired to perform well by the ability to contribute to the success of a project or the organization,Required:true,IsArchived:false}],EducationCriteria:[{Required:true,Related:true,DegreeId:c64e70d1-0504-4a61-99e8-f2e24f638b96,DegreeName:High School,MajorId:00000000-0000-0000-0000-000000000000,MajorName:null}],LicenseAndCertificationCriteria:[],SkillCriteria:[],WorkExperienceCriteria:[],JobBoardMemberships:[{JobBoardId:a501bac4-eef8-405b-b29d-022e29a6b358,PublishedInternal:true,PublishedExternal:true,ExternalPostedDate:2021-09-11T15:46:49.255Z,InternalPostedDate:2021-09-11T15:46:49.255Z}],AssessmentUri:null,AssessmentStatus:null,OpportunityIsClosed:false,TravelRequired:null,TravelDescription:null,SupervisorName:null,Assessments:[],ApplicationId:null,CompensationAnnualMinimum:null,CompensationAnnualMaximum:null,CompensationHourlyMinimum:null,CompensationHourlyMaximum:null,CompensationCurrency:null});

Company info

Hunt Companies
Website :

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