Quality Assurance Lead

Profile

The Quality Assurance (QA) Lead is responsible for the overall operation and management of the QA team and their relationships within CM and with our clients. Ideal candidates have extensive experience in quality control for complex B2C digital applications and have a demonstrated understanding of the details and nuances that contribute to an excellent digital experience. Critical Mass is an organization of practitioners, so your day will be a mix of leadership and hands-on QA activities. The QA Lead is integral to our process and is an evangelist for extraordinary digital customer experiences.

This position can be done remotely dependent on location.

Canadian and US Applicants only, please.

You will:

Lead the QA team and represent quality concerns for the accounts and projects to which you and your team are assigned

Create and maintain test plans for new applications or site features

Oversee and execute integration, white box, functional, regression, load, performance and acceptance tests

Manage and mentor QA Specialists in the execution of their tasks & responsibilities. These include QA estimating & planning, QA reporting & documentation, walk-through and inspections

Ensure sufficient resources, including hardware, software, and personnel, are assigned to the projects for which you are responsible

Intervene and escalate issues when they pose a threat to project quality

Represent QA at interdepartmental meetings (e.g. strategy sessions, emergency conferences, etc.)

Monitor and implement improvements to the QA process

Research, recommend and administer QA tools

Train new employees to familiarize them with company processes and tools

Manage a distributed Quality Assurance team

You have:

3 years’ experience with formal test methods, quality assurance programs, test plan preparation

2 years of experience in a supervisory or team leadership capacity

Experience with the development and implementation of Web based systems and products

Demonstrated ability to prioritize, delegate, track and coordinate multiple tasks

Competence with multiple Web browsers and operating systems, and an understanding of their differences and issues

Demonstrated ability to meet deadlines and deliver against aggressive schedule pressures

Experience in working in agile or other sprint-based work process

Superior interpersonal skills, team-oriented attitude, and communication skills (written and verbal)

Meticulous; displaying a penchant for detail and precision

Positive attitude towards work, environment, and co-workers

Nice to have:

Experience with global content-managed marketing platforms - implementation and market roll-outs

Experience using and administering automated testing tools

Company info

Critical Mass Inc
Website : http://www.criticalmass.com